What
type of artwork do I need to send?
What about set-up charges?
How do I know if the item color
is correct?
How do I know if the imprint
color is correct?
How
long will it take to receive my order?
Do
I get a proof of my item before production?
Are
samples available of your items?
Do
you ever make item substitutions?
Do
you ever have under-runs or over-runs?
Q. What
type of artwork do I need to send?
A.
Clean,
sharp black and white camera-ready artwork is required. Artwork
should be spot color separated for multi-color imprints. Letterheads,
yellow page advertisements or photocopies do not provide quality
imprint results and will not be accepted. Artwork can be sent
via e-mail to jmcintosh@brilliantpromotions.com.
Ask for our instruction sheet to insure accurate and successful
conveyance. If you cannot supply camera-ready art, our in-house
art department will prepare the required artwork at $40 per
hour.
Q.
What
about set-up charges?
A.
Garment
imprinting requires a screen set-up per color being imprinted.
Screen charges are $20 per color per location. Charges may
be waived on larger quantities, please consult your sales
representative. Garment embroidery requires an initial set-up.
The cost is based on final stitch count. An estimate can be
provided upon receipt of logo. Advertising Specialty items
vary in set-up costs based on production method and quantities.
Please consult your sales representative for a quote.
Q.
How do
I know if the item color is correct?
A.
Color samples
shown are to be used as a guide only. Due to variances in
the photographic and the printing processes involved, slight
variations in the final product may occur. If a color is to
be used for a particular “color” coordinated promotion
or if the product color is a significant part of the promotion,
we ask that you order a pre-production sample prior to final
production.
Q.
How do
I know if the imprint color is correct?
A.
Standard
imprint colors vary from item to item and manufacturer to
manufacturer. If a specific PMS color match is required, contact
us for pricing.
Q.
How long
will it take to receive my order?
A.
Times quoted
are actual working days, Monday through Friday, excluding
holidays. Please be as specific as possible with event dates
to insure products arrive prior to the event.
Q.
Do I get
a proof of my item before production?
A.
Paper proofs
of the proposed imprint copy can be provided on each item
if requested. Production proofs may be available on certain
items, please contact us.
Q.
Are
samples available of your items?
A.
Random
imprinted samples are available on any product shown in our
catalog. Please consult your sales representative for availability.
Q.
Do you
ever make item substitutions?
A.
From time
to time items may be discontinued and unavailable. Every attempt
will be made to locate a comparable item. If necessary, we
will contact you to make substitutions on an as needed basis.
Q.
Do you
ever have under-runs or over-runs?
A.
Due to
the nature of automated high-speed production equipment it
is not possible to guarantee exact quantities. It is industry
standard practice to ship an under or over run of 5% on certain
items. Invoices will reflect the actual quantity shipped.
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